Community Manager

Job Description
Community Manager

Wizu started as a team of three – today, there are over 60 of us, and we’re still growing.

We create flexible workspaces where people genuinely want to be. Spaces that feel welcoming, supportive and professional, where local businesses can thrive, and communities can grow.

We’re proud of the culture we’ve built – one that’s collaborative, people-first and ambitious without losing its warmth. We have been recognised as one of the Sunday Times Best Places to Work 2025, reflecting our commitment to creating a supportive and rewarding workplace.

With multiple industry awards, a growing portfolio and big plans for the future, there’s never been a better time to join Wizu. When you join us, you’re not just taking a job – you’re becoming part of a team that looks after each other and takes real pride in what we do.

Our Values
Everything we do at Wizu is guided by three simple values:

• Love People – We genuinely care. About our members, our clients, our colleagues and our communities.
• Deliver Excellence – We take pride in the detail, the standards and the experience we create every day.
• Grow Together – We support each other, learn together and create opportunities to develop and progress.

We’re looking for people who naturally live these values – not just at work, but in how they show up every day.

Job Title: Community Manager

Reporting to: Allocated Regional Operations Manager

Purpose: To lead the day-to-day operations of your centre, ensuring operational excellence, high levels of member satisfaction, strong retention, and commercial performance. You will manage and develop a high-performing team, creating a positive, accountable, and engaged culture that consistently delivers an exceptional member experience. The role is also responsible for ensuring the centre is compliant, well-maintained, and operating to the highest standards.

Working Hours: Full-time, 08:30-17:30, Monday-Friday, 40 hours a week

Location: Centre-based

Your key responsibilities will include (but not be limited to):

Operations
Lead the day-to-day running of the centre, ensuring consistently high standards and smooth, reliable service delivery.
Oversee opening and closing procedures, ensuring a seamless start and end to each day.
Maintain exceptional presentation standards across all areas, ensuring spaces are clean, well-maintained, and aligned with brand expectations.
Conduct regular spot checks and floor walks, proactively addressing issues and ensuring compliance and safety standards are upheld.
Take full ownership of operational delivery, ensuring all front-of-house and facilities functions run efficiently.
Complete all required checklists accurately and follow through on actions promptly.
Ensure full compliance with company policies, processes, and documentation standards.
Liaise effectively with internal and external parties as appropriate.
Respond to emergency or out-of-hours situations where required.

Clients & Members
Deliver consistently high levels of service, driving member/client satisfaction and continuous improvement through feedback.
Build strong, professional relationships with members and clients, creating a welcoming and engaging environment.
Plan and deliver member events that foster community and connection, aligned with brand standards.
Ensure all meeting room bookings are delivered seamlessly and to a high standard.
Promote and maintain the Wizu Portal, ensuring content is current and relevant.
Handle member queries and complaints promptly and professionally, resolving or escalating as needed.
Manage the full lifecycle of member/client onboarding and departures, ensuring a smooth experience.
Maintain accurate and up-to-date member records across all systems.

Your Team
Lead, manage, and develop the centre team through regular 1-2-1s, clear objectives, and ongoing support.
Foster a culture of accountability, engagement, and continuous development.
Support recruitment, onboarding, and training of new team members.
Ensure effective communication of business updates and expectations.
Plan for succession and ensure appropriate operational cover at all times.

Your Centre
Take ownership of the day-to-day maintenance and upkeep of the centre, ensuring high standards and full compliance.
Proactively identify issues, manage minor works directly and escalate larger or high-value projects to the Property team for guidance and approval.
Obtain and review quotes (including comparisons where required), presenting clear recommendations and ensuring value for money.
Coordinate contractors on site, overseeing access and quality of work delivered.
Log, track, and follow up on all maintenance activity, working closely with the Property team to ensure timely resolution of more complex issues.
Maintain a strong understanding of the building, including layout, compliance, and operational requirements.
Take ownership of ESG initiatives, ensuring energy efficiency and environmental standards are actively managed.

Sales and Finance
Ensure the centre is consistently ‘show ready’, with all spaces maintained to a high standard in line with brand expectations.
Lead tours and co-working experiences, ensuring all team members are delivering a professional, engaging, and conversion-focused sales journey.
Capture and share timely, insightful CRM feedback after all tours, including key demand trends, objections, and commercial opportunities.
Drive retention and renewals through strong relationship management and by consistently delivering operational excellence and exceptional customer service.
Identify and convert upsell opportunities across memberships, meeting rooms, and additional services to maximise revenue.
Assist with sales activity, marketing events, and community initiatives to drive occupancy and growth.
Conduct competitor research where appropriate to inform local strategy and positioning.
Support commercial performance through accurate billing, cost awareness, and effective procurement decisions.
Ensure all systems, CRM data, and records are accurate, up to date, and reflective of current centre activity.

Candidate Profile – Skills & Behaviours
Proactive, enthusiastic, and resilient, with a positive ‘can-do’ attitude and a passion for delivering exceptional service.
Strong communication skills, both written and verbal, with the ability to engage at all levels.
Highly organised and detail-focused, with the ability to prioritise workload in a fast-paced environment.
Commercially aware and performance-driven, with a problem-solving mindset and strong sense of personal accountability.
Experienced in managing and motivating a team, providing clear direction, feedback, and support to drive individual and collective success.
Leads by example, promoting Wizu’s brand, values, and culture while supporting the development and success of the wider team.
Embraces change and takes a forward-thinking, holistic approach to operations, team management, and continuous improvement.

Job Type: Full-time

Pay: £30,000 – £32,000 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Financial planning services
• Paid volunteer time
• Referral programme
• Sick pay

Work Location: In person

Interested? Please apply via Indeed: https://uk.indeed.com/job/community-manager-37501fba67f8e8c2