Terms & Conditions for Wizu Virtual Office Limited 

This document (together with the documents referred to in it) sets out the terms and conditions on  which we supply our virtual office services (the Services) to you. 

By ordering any of our Services, you agree to be bound by these terms and conditions. If you do not  accept these terms and conditions, you will not be able to order any Services from our Wizu  Workspace website (www.wizuworkspace.com) (the Site). 


1.1 By placing an order through our Site, you confirm that: 

(a) You are legally capable of entering into binding contracts; 

(b) You will not use any of the rights granted by these terms for any obscene, illegal, immoral or  defamatory purposes and will not in any way bring us or our name into disrepute; 


2.1 All orders are subject to acceptance by us and the terms of clause 2.2, we will confirm such  acceptance to you by sending you an email that confirms that your order has been accepted (the  Confirmation Email). The contract between us ( the Contract) will only be formed when we send you  the Confirmation Email, a copy of these terms and conditions is also sent with the confirmation  email and we have received a signed copy of the Non Resident Services Agreement (the Agreement). 

2.2 After we receive your order, we will first send our Confirmation Email this will detail the next  steps required to activate your service. This will include steps (if you have not already done so) to  submit copies of your original personal identification for that of the individual applying for the  contract along with a utility bill showing your current address information. We will not send you a  ‘Confirmation Email’ detailing the particulars of your service until we have received personal  identification documentation that is suitable and a signed copy of the Agreement. 


3.1 Services will commence on the date set out in the Confirmation Email (the Start Date) and will be  provided for the initial term selected by you on our site, and thereafter until either party provides  not less than one month’s written notice to the other party of its intention to terminate the  Contract. 

3.2 We shall use all reasonable endeavours to meet any performance dates specified in the  Confirmation Email, but any such dates shall be estimates only and time shall not be of the essence  for performance of the Services. 

3.3 All fees and charges are payable in English Pounds. 

  1. General Terms 

4.1 Your Obligations/You shall: 

(a) Ensure that the terms of any order and any information you provide are complete and accurate; (b) Co-operate with us in all matters relating to the provision of the Services; (c) Provide us with such information and materials we may reasonably require in order to supply the  Services and ensure that such information is accurate in all material respects.

(d) Co-operate and comply with all requests made by us to ensure The Money Laundering, Terrorist  Financing and Transfer of Funds Regulations 2017 are met as set out in the Agreement. 

4.2 We are under no obligation to send you a Confirmation Email, and we will not send you a  Confirmation Email until we have received personal identification documentation and identity  checks have been carried out and passed and we have received the Agreement. The ID should be  from all of the people responsible for the company or business (director or owner) applying for the  contract along with a current council tax bill, rent agreement or mortgage statement, alternatively a  utility bill (gas, electricity, water, landline telephone) or current account/building society statement  issued in the past three months, showing the director’s or owner’s current home address. 

We may carry out additional identity checks on each individual, partner, director and corporation  through Veriphy Limited. For the individual(s) involved – these checks will leave a ‘soft credit search’  that does not leave any visible footprint for lenders but is vital in establishing proof of identity. If  these identity checks are failed, and the correct documentation cannot be supplied – we will be  unable to activate your account. Cancellations within 14 days of an order will be issued a refund  minus the non-refundable £30 administration fee to cover our costs in carrying out these identity  checks. It is your full responsibility to supply to us all relevant documentation in a timely manner, all  payments will commence from the first payment made and continue each month/year, regardless of  the necessary paperwork being received. 

4.3 Under current legislation, we are also required to monitor ongoing relationships with all clients  who use our services, we will have to carry out additional checks in the following situations: 

Should you need to update the address that we forwarded mail to; 

Should the ownership structure of your business change (for example a new shareholder); 

On an Annual basis, we also carry out electronic spot-checks on customer accounts, should  the report show any changes to the details we previously held on file, we will request new  identification documents which will then need to be verified to keep your virtual office  service active. 

4.4 Due to the type of services we provide any compensation claim shall be limited in total to one  month’s service fee. We cannot accept any compensation claim that is the result of consequential  loss to your business and, by accepting these terms you fully agree to indemnify us from any such  claim. 

4.5 We are required, by current legislation, to report to the Serious Organised Crime Agency (SOCA)  where we know or suspect that a transaction involves Money Laundering or Terrorist Financing. By  instructing us to act on your behalf in accordance with our Terms of Business you give us irrevocable  authority to make a disclosure to SOCA if we consider it appropriate. 

4.6 You may not carry on a business that competes with our business of providing virtual office  services, serviced offices, co-working and other flexible workspace services. You are only permitted  to use our address if it is permitte d by law and we have given you prior written consent. If we  decide that a request for any particular service is excessive, we reserve the right to charge an  additional fee. 

4.7 Virtual Workspace package office usage cannot be carried over to future months or used for  meeting rooms. Private office and co-working assignment is at our sole discretion and all usage 

subject to our terms and conditions. We will require you to sign up to our house rules for serviced  offices and co-working in the event that you sign up for this package. 


5.1 The Services will be those services set out on our Website at the time you order the Services  from us. 

5.2 Virtual Office – If a registered address service is offered or added to your account, upon  termination of our contract you agree to inform Companies House of the change of address within  14 days. Registered Address Users – The registered office service includes the forwarding of mail from Companies House and HMRC. These two government organisations will always write to the  registered address held on their records. If your company has a letter, notice or document ‘served’  at the registered office address then we will also forward this mail to you. There are several  government bodies that will write to any address and you should always provide them with your  physical address to avoid confusion. Mail from DVLA, IPO, Nominet and the Passport office is not  included. We do not allow cars to be registered at our address and DVLA mail will be returned to  sender. 

5.3 – Mail – Incoming mail will be handled as per your selection during sign up. The post forwarding  service is based on a fair usage policy. Under this policy, if at any time, we deem you exceed the  level of use reasonably expected from someone using this service, then we reserve the right to  suspend your Virtual Office. In such an event we will contact you in an effort to establish a  reasonable usage charge that will permit you to continue to use the Virtual Office service. We also  reserve the right to open any items before collection or forwarding that may be suspected of  containing dangerous or illegal objects/substances or to provide information to the police or other  investigative bodies where it is our belief that our services are being or have been used for criminal  or fraudulent purposes. 

5.4 – Mail forwarding – All mail delivered to you at the Virtual Office address will be forwarded by  first class Royal Mail (United Kingdom only) specified by you during the sign-up process as soon as  reasonably possible after receipt at the Virtual Office address. In the event that mail delivered to you  at the Virtual Office address is not addressed in such a way that we are able to verify from the  outside packaging that it is addressed to you, we reserve the right to open such mail to determine  for whom it is intended. Virtual Headquarters does not guarantee or assume responsibility for any  mail forwarded on behalf of the client. Outgoing mail is charged to the client at Royal Mail’s current  franking rates plus a 20% admin charge. You agree for these fees to be included in your invoice for  the calendar month, to be collected in line with your billing cycle. 

5.5 Parcels – We discourage the delivery of parcels at our locations. Maximum parcel size accepted  is 50 x 50 x 50cm = 5Kg. We will not accept any items exceeding this or if they contain any  dangerous, live or perishable goods. Due to the nature of parcel delivery companies, in that there  are no set or expected delivery times, we will not accept responsibility (however infrequent) for  parcels that fail to be delivered due to a member of staff not being available to accept the delivery.  Outgoing parcels are charged at Royal Mail’s current franking rates plus a 20% admin charge. You  agree for these fees to be included in your invoice for that calendar month, to be collected in line  with your billing cycle. 

5.6 Telephone Answering – Our Telephone Answering Service enables calls to a telephone number  designated by Wizu Workspace to be answered in the company name specified by the Client. Calls  will be handled according to instructions specified by the Client. Telephone Answering customers 

will receive an additional contract of services detailing service levels and ongoing fees within their  welcome email. 

5.7 Telephone Number Service – You will be assigned either a local geographic or national  telephone number according to your request after signing up to our services. You need to specify  whether your number is to be diverted to either a mobile or a landline number. Although infrequent,  diversion charges are subject to change, we will give 30 days notice of any such changes. 


6.1 Prices are as quoted on our Website, except in cases of obvious error, and exclude VAT. 

6.2 Our fees are invoiced and collected in line with your original start date, and every 30 days  thereafter. All fees and charges are collected from the debit/credit card used to purchase services in  the first instance. 

6.3 If your debit/credit card cannot be charged for any reason, we will retry your payment method  after notifying you by email of the payment failure. If after three attempts to collect outstanding  fees no payment is received, we reserve the right to either suspend or terminate your subscription.  

6.4 You can change your subscription, update billing details, and view previous invoices at any time  by logging in to your portal – details of which are released upon joining. 

6.5 Payment for any additional services, such as additional telephone calls over your package  allowance, parcel forwarding and telephone numbers diversion charges are invoiced a month in  arrears. 

6.6 So that we can manage your services effectively and to ensure seamless continuity of those  services you agree that your services will be automatically renewed at the expiration of your initial  term. If you do not wish to renew, you must provide us with written notice at least one month prior  to this renewal. Failure to give notice in the required timeframe will result in you being liable for the  renewal fees which will be collected from your debit/credit card.  


7.1 You can give notice to cancel your subscription at any time by emailing hi@wizuworkspace.com.  Cancellation terms are 30 days from the date we receive your notice, a service invoice will be raised  to cover your notice period on the day your cancellation request is received. 

7.2 Change of Address following cancellation 

Within 14 days past your account cancellation date, you shall notify your change of address to all  relevant parties, and update all online and offline media. 

Failure to update your address within this time will result in your services being reactivated with an  additional £30 reactivation fee added to your account]. Within this 14 day timeframe, we will check  your website, Companies House (for registered address clients) and Google My Business, and if  evidence is found that our address is still in use, your account will be reactivated. Reactivation fees  will be taken from the credit/debit card we hold on file 

Should your account be reactivated, cancellation terms are 30 days from your subscription  reactivation date.

Any postal mail or telephone calls received after termination of the Contract will not be forwarded  and postal mail will be returned to the sender. 

Please see the links below for guidance on changing your address: 

HMRC (Registered Addresses) https://www.gov.uk/government/collections/companies-house forms-file-a-change-of-address 

Google My Business Google My Business Detail Updates 

Should you not update your address, you will be liable for the charges as referenced above. We will  not enter into any further correspondence with you at that point. 

7.3 Upon cancellation request, one final service invoice will be raised to cover your notice period, we  may raise one further invoice for services billed in arrears – post forwarding charges within your final  month for example (after your account has been cancelled) 

7.4 We reserve the right to terminate the service without notice or refund if any of our terms have  been breached or if it’s our belief that the service is being used with fraudulent or criminal intent.  Additionally, we may at any time terminate a Contract with immediate effect by giving written  notice to you if: 

(a) You fail to pay any amount due under a Contract on the due date for payment; or 

(b) You commit a breach of any material term of a Contract and (if such breach is remediable) fail to  remedy that breach within a period of 14 days after being notified to do so; or 

(c) You become insolvent or go into liquidation; or 

(d) You suspend payment of your debts or are unable to pay your debts as they fall due; or 

(e) You enter into any compromise or arrangement with your creditors to reschedule any of your  debts; or 

(f) Any action is taken for or in connection with your winding up; or 

(g) An administrator is appointed over you; or 

(h) You are the subject of a bankruptcy petition or order; or 

(i) We are no longer confident in the address you have provided for mail forwarding purposes i.e.  forwarded mail is returned to sender 

(j) You or someone you have authorised act in a manner that is deemed threatening or abusive  towards employees; or 

(k) You act in a manner which is or may be detrimental to our business reputation 8. INTELLECTUAL PROPERTY RIGHTS 

8.1 All intellectual property rights, which include but are not limited to all patents, copyright and  related rights, trademarks, domain names, rights in goodwill or to sue for passing off, rights in  designs, database rights, rights in confidential information (including know-how and trade secrets)  and any other intellectual property rights, in each case whether registered, registrable or not and 

including all similar or equivalent rights in any part of the world, subsisting in the Site shall be owned  by us. 


9.1 A party (Receiving Party) shall keep in strict confidence all technical or commercial know-how,  specifications, processes or initiatives which are of a confidential nature and have been disclosed to  the Receiving Party by the other party (Disclosing Party), its employees, agents or subcontractors,  and any other confidential information concerning the Disclosing Party’s business or its products or  its services which the Receiving Party may obtain (Confidential Information). The Receiving Party  shall restrict disclosure of the Confidential Information to such of its employees, agents or  subcontractors as need to know it for the purpose of discharging the Receiving Party’s obligations  under the Contract, and shall ensure that such employees, agents or subcontractors are subject to  obligations of confidentiality corresponding to those which bind the Receiving Party. The Receiving  Party shall only use the Confidential Information for the purposes for which it was disclosed to it and  shall under no circumstances use or disclose the Confidential Information after expiry of the  Contract. This clause 9 shall survive termination of the Contract. 


Applicable laws require that some of the information or communications we send to you should be  in writing. When using our Site, you accept that communication with us will be mainly electronic. We  will contact you by e-mail or provide you with information by posting notices on our website. For  contractual purposes, you agree to this electronic means of communication and you acknowledge  that all contracts, notices, information and other communications that we provide to you  electronically comply with any legal requirement that such communications be in writing. 


All notices given by you to us must be by recorded delivery post to Wizu Workspace 32 Park Cross  Street, Leeds, LS1 2QH. We may give notice to you at either the e-mail or postal address you provide  to us when placing an order.