Hiring | Team Wizu

Multisite Member Host

By Wizu | 22 April 2024

MULTISITE MEMBER HOST

JOB DETAILS

Working hours = Full time, 08:30-17:30, Monday-Friday

Salary = £22,000-£24,000 PA

Location = Multiple Leeds city centre locations (all within walking distance of each other)

Start date = May 2024

Reporting to = Allocated Community Manager

WIZU

At Wizu, we’re tired of dull, boring workspace. We do things differently, creating bright, incredible spaces where the best businesses thrive – and our members love us for it. We work hard, but have the best fun doing it, and our passion is always rewarded.

To be the best (we are btw), then you have to surround yourself with the best people – which is where you come in. We have an exciting opportunity for a talented and passionate Multisite Member Host to join our growing team at Wizu Workspace.

This role is to be carried out across the ‘Parks’ cluster which includes 3 of our Wizu centre’s all within walking distance of each other.

 

RESPONSIBILTIES

Your primary responsibilities will include (though will not be limited to):

 

ADMIN AND RECEPTION COVER

· Meet and greet members and visitors in reception offering a warm ‘Wizu welcome’

· Help with general reception duties such as ensuring all visitors sign in and out of the centre and manage post, parcels, couriers, and deliveries

· Assist with keys and fobs including set up, replacements and charges.

· Support with answering member queries, including management of meeting rooms bookings

· Assist with any reported issues efficiently and help with a resolution

· Assist with reception cover where required for annual leave or lunch cover across the Wizu network in Leeds on a daily basis

 

BUILDING & OPERATIONS

· Assist the team to deliver operational excellence within the centre.

· Assist with the ‘opening’ and ‘closing’ of the centre on a daily basis.

· Replenish communal kitchen facilities and stock throughout the centre.

· Deal with enquiries via phone and email effectively and efficiently.

· Assist with the day-to-day operations of the centre, including reception and diary management duties.

· Assist with the proactive completion of daily spot checks and floor walks to ensure centre standards and compliance.

· Assist with monthly excellence audits and any follow up tasks as required.

· Adhere to Wizu policies, procedures and processes and ensure all relevant checklists and documents are complete and current.

· Assist with overseeing basic centre maintenance and compliance including health and safety, fire regulations, checks and audits.

· Help to prepare the third-party contractor work list.

· Liaise and meet with various contractors and suppliers onsite when required.

· Assist with building requests submitted through the portal and directly, as required.

· Ensure an understanding of building specifics, including layout and compliance information.

· Submit relevant facilities requests to the Site Services team.

 

MEMBERS

· Ensure membership records are accurate and current.

· Act as first point of contact for any member queries or issues.

· Strive to provide consistent excellent service to all members and record feedback.

· Update and promote the Wizu member portal.

· Assist with planning member events to help build the Wizu community and connect members.

· Ensure all meeting room bookings and events are of the highest standard.

· Complete the onboarding of all new co-working members when the Community Associate is not available.

 

SALES AND FINANCE

· Assist with ensuring your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible.

· Assist with conducting sales tours and co-working taster days when the Community Associate or Community Manager is not available.

· Provide prompt feedback to the sales team directly and via the CRM after all sales tours.

· Assist with the administrative elements of virtual office sign-ups for your centre.

· Add one off charges to members account such as replacement fobs/keys, postage, printing, parking, etc.

· Ensure member move in and out due diligence.

· Adhere to the debt process.

· Ensure systems are adequately and efficiently kept up to date.

 

TEAM

· Assist with training and onboarding new team members where necessary.

· Be responsible for and ensure you are in a position to fulfil the Community Associate’s roles and responsibilities in the event of their absence.

 

SKILLS AND REQUIREMENTS

The successful candidate must have/be:

· A clean driving license and access to a car is preferrable but not essential

· Flex industry or hospitality experience is preferrable but not essential

· Show enthusiasm and energy to create a positive atmosphere

· Presentable and confidently represent the brand at all times

· Excellent written and communication skills

· Be a team player and have a passion for dealing with people

· Work to a high standard in a fast-paced environment

· Have a positive ‘can do’ attitude with a willingness to learn

· Thrives under pressure and enjoys working in a team environment but is also highly motivated and works well alone

 

WHAT YOU’LL GET IN RETURN

· A workplace with a family feel. We’re a close-knit team who always have each other’s back

· Expert training from an industry-leading professionals

· The best team events. We love celebrating our successes together in style at our team events and quarterly away days

· Your birthday off, access to Perk Box and other rewards

· To be part of our incredible member community – working alongside Yorkshire’s finest, ground-breaking businesses

· Managers who’ll always listen to you – we love making great things happen together, so all ideas are welcome!

· An award winning team: we’ve been voted the Best Workspace Provider in West Yorkshire

· A job you’ll enjoy – we work hard, but we have the best fun doing it

Remember, this is just a guide – if you see something you can’t tick off, you can learn here!

Our locations

Iconic buildings, Prime locations, Beautiful design.

Match your business personality with design-led workspace that makes a splash with clients. Our fantastic buildings in the north of England are fit for every task, and you’ll love the impression they leave. Take a look – no two are the same.

Explore all Wizu locations

Portland House

New Bridge St W,
Newcastle, NE1 8AL Explore this location

Leeming Building

Ludgate Hill,
Leeds, LS2 7HZ Explore this location

Number 32

32 Park Cross Street,
Leeds, LS1 2QH Explore this location

Park Place

46 Park Place,
Leeds LS1 2RY Explore this location

Park Court

1 Park Court,
Leeds LS1 2QH Explore this location

Richmond House

Lawnswood Business Park,
Leeds LS16 6QY Explore this location

Eyre Street

32 Eyre St,
Sheffield, S1 4QZ Explore this location

Royal House

110 Station Parade,
Harrogate, HG1 1EP Explore this location

Beck Mill

Reva Syke Road,
Bradford, BD14 6QY Explore this location

W Regent Street

2 West Regent St,
Glasgow, G2 1RW Explore this location

55 St Paul's

55 St Paul’s St,
Leeds, LS1 2TE Explore this location