Hiring | Team Wizu

Community Associate – Sheffield

By Wizu | 23 April 2024

At Wizu, we’re tired of dull, boring workspace. We do things differently, creating bright, incredible spaces where the best businesses thrive – and our members love us for it. We work hard, but have fun doing it, and our passion is always rewarded.

To be the best, you have to surround yourself with the best people – which is where you come in.

Job Title Community Associate
Reporting to Community Manager
Purpose To assist the Community Manager in delivering operational excellence within the centre and provide impeccable service to members.
Starting Salary £24,000 – £25,000 per annum depending on experience
Working Hours Full time, 08:30-17:30, Monday-Friday, 40 hours a week
Location Centre based, Wizu Workspace,  Wizu Workspace, 32 Eyre Street, Sheffield, S1 4QZ



Your key responsibilities will include (but not be limited to): Specific Tasks
Operations Assist the team to deliver operational excellence within the centre.

Assist with ‘opening’ and ‘closing’ the centre on a daily basis.

Ensure members and visitors receive a ‘Wizu welcome’.

Replenish communal kitchen facilities and stock throughout the centre.

Deal with enquiries via phone and email effectively and efficiently.

Manage keys and fobs including set up, replacements and charges.

Assist with the day-to-day operations of the centre, including reception and diary management duties.

Assist with the proactive completion of daily spot checks and floor walks to ensure centre standards and compliance.

Assist with monthly excellence audits and any follow up queries or tasks.

Adhere to Wizu policies, procedures and processes and ensure all relevant checklists and documents are complete and current.

Members Ensure membership records are accurate and current.

Act as first point of contact for any member queries or issues.

Strive to provide consistent excellent service to all members and record feedback.

Update and promote the Wizu member portal.

Assist with planning member events to help build the Wizu community and connect members.

Ensure all meeting room bookings and events are of the highest standard.

Complete the onboarding of all new co-working members.

Ensure the co-working product is fit for purpose.

Assist with office move ins and departures as required.

Team Oversee daily activities of the Member Host and assist in their development and upskilling.

Assist with training and onboarding new team members where necessary.

Be responsible for and ensure you are in a position to fulfil the Community Manager’s roles and responsibilities in the event of their absence.

Your Building Assist with overseeing all centre maintenance and compliance including health and safety, fire regulations, checks and audits.

Prepare the third-party contractor work lists.

Liaise and meet with contractors and suppliers onsite as required.

Record, respond to and escalate building requests submitted through the portal and directly, as required.

Ensure an understanding of building specifics, including layout and compliance information.

Submit and oversee relevant facilities requests to the Site Services team.

Keep all systems up to date with relevant information where business processes require.

Ensure that the necessary office members have a registered onsite fire marshal and have returned the fire risk assessment.

Sales and Finance Assist with ensuring your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible.

Assist with conducting sales tours and co-working taster days when the Community Manager is not available.

Provide prompt feedback to the sales team directly and via the CRM after all sales tours.

Be responsible for the administrative elements of virtual office sign-ups for your centre.

Ensure all ad hoc services and charges are billed correctly.

Ensure member move in and move out processes are followed.

Adhere to the debt process.

Ensure systems are adequately and efficiently kept up to date.



Candidate Profile

Element Essential
Skills & Behaviours Self-starter


Resilient and embraces change

Presentable and professional with good attention to detail

Excellent communicator (written & verbal)

Problem solver

Performance Focused

Has the ability to continually review and prioritise workload

Positive ‘can do’ attitude and a promoter of the Wizu brand and values

Adopt a holistic and forward-thinking approach to help you, your team and Wizu achieve and exceed their goals


Our locations

Iconic buildings, Prime locations, Beautiful design.

Match your business personality with design-led workspace that makes a splash with clients. Our fantastic buildings in the north of England are fit for every task, and you’ll love the impression they leave. Take a look – no two are the same.

Explore all Wizu locations

Portland House

New Bridge St W,
Newcastle, NE1 8AL Explore this location

Leeming Building

Ludgate Hill,
Leeds, LS2 7HZ Explore this location

Number 32

32 Park Cross Street,
Leeds, LS1 2QH Explore this location

Park Place

46 Park Place,
Leeds LS1 2RY Explore this location

Park Court

1 Park Court,
Leeds LS1 2QH Explore this location

Richmond House

Lawnswood Business Park,
Leeds LS16 6QY Explore this location

Eyre Street

32 Eyre St,
Sheffield, S1 4QZ Explore this location

Royal House

110 Station Parade,
Harrogate, HG1 1EP Explore this location

Beck Mill

Reva Syke Road,
Bradford, BD14 6QY Explore this location

W Regent Street

2 West Regent St,
Glasgow, G2 1RW Explore this location

55 St Paul's

55 St Paul’s St,
Leeds, LS1 2TE Explore this location