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5 Ways Office Managers can Support ISO Certification

By wizu | 11 February 2023

ISO certification certifies that a company’s management system, manufacturing process, service, or documentation procedure meets all the requirements for standardisation and quality assurance. As an office manager, you may believe there isn’t much you can do about ISO certification. However, there are things that an office manager can do to support and promote ISO certification within the workplace. 


What is ISO? 

ISO (International Organisation for Standardisation) is an independent, non-governmental, international organisation that develops standards to ensure the quality, safety, and efficiency of products, services, and systems. 

That all makes sense, but what can an office manager do about ISO certification? That’s a great question, and we’re glad you asked. The office manager is in charge of essential resources to help establish certain policies and maintain records. In this way, they can promote and support ISO. 

We’ve put together five reasons you should include your company’s office manager as part of your ISO team.


1. Greeting Visitors & Contractors

Mitigating the risks of third-party visitors onsite usually falls to the office manager. They may deal with visitors, contractors, and others; however, this can present safety issues and security risks. 

These risks can be managed through effective visitor management briefings.


2. Physical Safety

Office managers are also responsible for their site’s physical security. This is an element that’s essential for ISO 27001, the international standard for information security. 

An office manager can enforce Clear Desk and Access Control policies, manage CCTV & ensure all documents are securely shredded to improve physical safety in the workplace.


3. Office Equipment Maintenance

Office equipment is covered by many different standards, including ISO 9001, ISO 14001, ISO 27001 & ISO 45001. 

For instance, this may include checking the fire extinguisher’s service dates and consists of the following: 

  • Intruder alarm servicing
  • Fire alarm/system servicing
  • Air conditioning maintenance 
  • Access control systems
  • PAT testing


4. Choosing Sustainable Suppliers

Another ISO is ensuring goods and services bought by a company should contribute to its greenhouse goals. 

The office Manager can focus on the following areas: 

  • Green Energy
  • Waste segregation and recycling
  • Stationary from sustainable sources 


5. Managing Office Safety & Evacuation

The office manager is responsible for the health, safety, and wellbeing of employees, visitors, and three parties. For instance, there are legal requirements to meet, including risk assessments and fire evacuation procedures. 


What are the Benefits of ISO Accreditation for Your Company?

ISO accreditation has many advantages for your business. Accreditation makes your company look more credible, and it can increase profits and improve efficiency. 

While local and national government regulations apply to businesses, some may not meet international standards. When government regulations are of high standards, and your business follows the rules, this compliance may not be recognised on the international market as a seal of quality. Companies that want to trade internationally should be ISO accredited. 

We’ve put together some of the benefits ISO accreditation can bring to your company. 


Importance of Working to a Recognised Standard

It’s important to work to a recognised standard if the company wants to be seen as credible. A business that qualifies for ISO certification usually has an excellent work environment and safety conditions. With ISO accreditation, it’s possible for a company to show its customers, prospects, and employees that it follows the best practices in the industry. 

As an employee working for a company that has achieved internationally recognised standards means they can rest assured that the company will have excellent safety protocols and equipment to keep employees safe. This is especially crucial if the company deals with potentially hazardous chemicals. 

Finally, being compliant with ISO standards also ensures an employer has high-quality management systems and procedures for efficient working conditions. 

In the following sections, we’ll take a look at the main benefits of ISO Accreditation. As a manager, you’ll understand the significance of these certifications for your business.


Benefits of ISO Certification for Businesses


1. Increased Efficiency

ISO certification assesses business efficiency. It takes into account all aspects of business operations, which may include how resources are utilised by comparing production volume against certain raw materials. Another example is the capacity or degree of compliance of a product, service, or system in regard to meeting standard accreditation requirements. 

The result is that ISO certification may increase a company’s efficiency in various areas, including time, resource utilisation, and capacity efficiency. If your business meets these requirements, it could become more efficient with water and other resources and become more profitable.


2. Improved Customer Trust

Another area where ISO certification can help your business is customer trust. Customer trust can be difficult to earn, especially for startups in a competitive market. It can be years before a business becomes trusted by customers. 

However, with ISO certification, customers see that the business (including newer companies) has met the standards for certification. They have earned a seal of quality. For this reason, customers are more willing to trust the business.


3. Access to Larger Markets

Another benefit of ISO certification is that your business has access to larger markets. The certification allows your company to gain entrance to markets that were previously inaccessible due to quality and trust factors. For instance, government contracts are only awarded to companies that have high standards based on ISO certification. 

In addition, clients and business partners are more willing to trust your business if it has gained ISO certification.


4. Improves Employee Performance

Employee morale is an essential element of any business. Today’s employees want to work for companies that are dedicated to providing quality products & services, as well as eliminating greenhouse emissions. ISO also requires a company to define tasks, eliminate skills gaps, and communicate quality policies to employees. 

ISO gives the company and its employees a framework to operate efficiently and effectively. They can work together to find success in an organised fashion so everyone works better together. 


Summing It Up

As an office manager, there are many areas of your work that can earn and support ISO certification. Meeting these legal requirements brings organisation and efficiency to your company while also improving company standards and profitability. 

You have it within your means to ensure that your workplace is successful and can attain ISO certification. The success means improved revenues and pride in a company that works well together. 

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